Caldwell Finds Chief Credit Officer for OneMain Financial

March 15, 2019 – Toronto-based executive search firm Caldwell has recruited Dinesh Goyal as chief credit officer at OneMain Financial in New York. Paul Heller, managing partner of the firm’s global financial services practice, led the assignment along with partner Rich Perkey. In his new role, Mr. Goyal is responsible for managing credit, pricing, direct mail and digital marketing, and operational analytics.

Mr. Goyal is an accomplished retail-lending executive with over 16 years of experience managing marketing, product, credit risk and P&L management for retail-banking businesses.

Previously, Mr. Goyal was executive general manager, consumer finance at Commonwealth Bank of Australia. In this position, he was responsible for managing end to end P&L for consumer finance business, which was comprised of credit cards, personal loans and overdrafts. The business contributed AUD $1 billion to the bottom line, with responsibilities that included marketing, digital acquisitions, product and pricing, credit and customer retention. Prior to this, Mr. Goyal was general manager, unsecured lending with Commonwealth Bank.

OneMain Financial is one of country’s largest non-bank lenders and leverages a hybrid digital and branch based lending model. With more than 1,600 locations throughout 44 states, the bank has been offering loans for over 100 years.

Serving Global Financial Organizations 

Caldwell’s global financial services practice serves clients in the areas of investment banking and capital markets, asset and wealth management, alternative investments, insurance, consumer financial services and real estate, as well as all shared services and functional capabilities across the financial services sector.

Mr. Heller leads Caldwell’s financial services practice. With more than 25 years of experience in executive search, he has completed several hundred searches in the global financial services industry across numerous markets and geographies. With deep experience in alternative and traditional asset management, global banking and capital markets, he brings broad strategic expertise to his clients.

Over his career, Mr. Heller has completed searches across the “front office” in areas such as banking, global credit, FICC and equities, as well as on the buy-side in public and private credit, fixed income and equities.

“Under Paul’s leadership, our financial services practice has seen significant growth, geographic expansion, and given the recent addition of new areas of development and focus, we are now at the point in our evolution where we require additional breadth and depth of leadership to best serve our clients’ needs and requirements,” said John Wallace, chief executive officer of Caldwell.

Mr. Perkey is a partner in Caldwell’s board and CEO and financial services practices. He focuses on board composition and board recruitment for a diverse set of industries, including asset management, commercial banking, health insurance, information services, life insurance, mortgage banking, natural gas distribution, paper and packaging, payments, and transportation and logistics.

With more than 25 years of search experience, Mr. Perkey has conducted CEO succession and search projects across North America for organizations in the financial services, healthcare, insurance, information services and consumer products sectors. In his specialty, financial services, he has recruited for all C-suite functional roles for organizations spanning the financial services ecosystem, to include asset management, capital markets, commercial and retail banking, fintech, government-sponsored enterprises, insurance, mortgage banking and payments.

New Officer Level Roles

A handful of new C-suite titles have been cropping up at businesses around the globe, according to leading search consultants. A recent report by Odgers Berndtson found that executives climbing the corporate ladder are in hot pursuit of titles that include the words “chief” and “officer.” Among them: chief happiness officer, chief privacy officer, chief people officer, chief digital officer, chief knowledge officer, chief customer officer, chief luminary officer, chief innovation officer and chief observance officer.

Kodak and Dell a few years ago appointed chief listeners; Facebook has chief privacy officers; Microsoft has a chief people officer; Coca-Cola has a chief quality and product integrity officer. Steve Jobs called himself chief know-all.

Here is an overview of unique officer-level positions being filled by leading recruitment firms from the Hunt Scanlon Media archives:

The Onstott Group placed Christina Van Houten as chief strategy officer of Mimecast Limited, an email and data security company. Managing director Scott Tucker led the assignment. Ms. Van Houten is charged with driving corporate development, product management and market strategy as part of building out Mimecast’s email security..

Beverly Hills, CA-based executive recruitment firm Ventura Partners has placed Courtney Gruber as the new chief retail officer for drybar, a blowout hair salon chain. Ventura founder and partner Julie Ford led the search. The chief retail officer role, more commonly known as vice president of retail, encompasses running all retail operations.

Higher Education Leadership Search has been selected by the University of Texas of the Permian Basin to lead in its search for a chief compliance officer. Consultants Geralyn Franklin and Alan Medders are leading the assignment. The University of Texas of the Permian Basin is a general academic university of the University of Texas System.

Executive search firm McCormack+Kristel has been retained by the Los Angeles Homeless Services Authority (LAHSA) to lead in its search for a chief program officer. Managing partner Joseph McCormack and partner Michelle Kristel are leading the assignment. LAHSA is committed to ending homelessness through leadership, advocacy and management of program funding.

Freehold, NJ-based Prodigy Sports, a nationwide leader in top-level sports recruiting, has placed Gord Lang as chief growth officer with Engine Shop. Founder and chief executive officer Scott Carmichael led the search. Mr. Lang had been chief growth officer at Octagon Marketing, which he joined in 2001.

The housing group Win, formerly Women In Need, has been transforming the lives of New York City’s homeless families for more than 30 years. The organization recently enlisted executive recruitment firm Bridge Partners to find a chief program officer. Partner and co-founder Tory Clarke is leading the search along with partner Janet Albert.

Contributed by Scott A. Scanlon, Editor-in-Chief; Dale M. Zupsansky, Managing Editor; Stephen Sawicki, Managing Editor; and Andrew W. Mitchell, Managing Editor – Hunt Scanlon Media