June 29, 2020 – The Christopher Group has placed Michelle Jones as the new chief human resources officer (CHRO) at the American Society of Health-System Pharmacists. The search was completed by founder and CEO Tom Christopher, recruiting director Jeff Wilbanks and senior operations manager Matthew Duda.
“Partnering with TCG and Jeff specifically was absolutely fantastic,” said Ms. Jones. “COVID-19 hit during the process and Jeff always kept the dialogue open and honest with what ASHP was thinking. Jeff is different from all the other recruiters I have worked with in the past, as we always had real authentic conversations rather than being treated as a commodity for a placement. It is the reason I recommended TCG to my previous employer to fill my replacement.”
“It was an absolute pleasure to work with Michelle on the ASHP opportunity,” said Mr. Wilbanks. “Michelle brings so much value to an organization as a strategic HR leader and will be able to make an impact in a short period of time. More importantly, she is a relationship builder and it is easy to see why Michelle has so many champions and glowing reviews,” he said. “We wish Michelle continued success and will be rooting for her.”
Ms. Jones was previously chief human capital officer at Pact and has held other senior HR leadership roles at Humentum and Envision EMI. As CHRO at ASHP, she will be a key member of the ASHP senior leadership team. Ms. Jones will serve as a strategic, innovative, proactive and best-practice driven thought leader on all human resources-related, and talent acquisition and staff development matters for over 200 ASHP staff members, said TCG. Ms. Jones will directly align the work with the ASHP strategic plan, membership mission, vision, strategic business interests (domestic and international) that support ASHP and the members it serves.
Headquartered in Bethesda, MD, ASHP represents pharmacists who serve as patient care providers in acute and ambulatory settings. The organization’s nearly 55,000 members include pharmacists, student pharmacists and pharmacy technicians. For more than 75 years, ASHP has been at the forefront of efforts to improve medication use and enhance patient safety.
Recruiting During a Pandemic
Founded in 1998 by Tom and Paula Christopher (former HR executives with GE, Pepsi, Progressive Insurance and Citigroup), The Christopher Group is a leading boutique HR executive search and staffing solutions firms. It is a highly specialized organization, staffed by former HR professionals and highly trained search practitioners who use proprietary, scientific and industry-leading systems, tools and processes. Its client list includes some of the world’s most respected companies across all industries and verticals.
With the global COVID-19 pandemic wreaking havoc on businesses all around the globe, companies and their recruiters have been forced to find new ways to operate, said Mr. Christopher. “This global pandemic has really turned things upside down. There has been a definite slowdown in certain sector activity, while other sectors are charging forward,” with business. Some clients are using this as a great opportunity to conduct opportunistic hiring, he said. “They are going after the hard-to-recruit, high performance/ high potential talent who now may be more willing to listen.”
The Christopher Group has been retained by the American Hotel and Lodging Association to lead the organization’s CHRO search. Founder and CEO Thomas Christopher, recruiting manager Kristen Pace, and senior operations manager Matthew Duda are leading the assignment. “The Christopher Group is pleased and honored to launch our second chief human resources officer search for a leading national trade association,” said Mr. Christopher. “This is a very dynamic and exciting organization headquartered in Washington, D.C. whose members include 10 of the largest hotel chains in the world.”
Mr. Christopher said he expects some long-term effects from the pandemic on the executive search industry. “We are hearing more discussion around digital processes and remote work arrangements,” he said. “Clients who may have been apprehensive before are pleased to see such innovative sourcing and work arrangements working so well.”
In the end, he said, the search business is all about people. “Y2k was about technology, 2009 was about finance/banking, but this global crisis is all about people. Distancing has created voids of communication, culture, alignment and teaming. Forward thinking HR teams are rising up and providing exceptional communication and engagement support to ensure their people feel informed, connected, aligned, and engaged. Great opportunity for HR leadership!”
Contributed by Scott A. Scanlon, Editor-in-Chief; Dale M. Zupsansky, Managing Editor; and Stephen Sawicki, Managing Editor – Hunt Scanlon Media