Caldwell Places Chief Experience Officer at Caliber Collisions
November 8, 2019 – Mercedes Chatfield-Taylor, managing partner of the private equity and venture capital practice at Caldwell, recently placed former Jamba Juice chief marketing officer Claudia Schaefer as chief experience officer of Caliber Collisions.
“Ms. Schaefer will be responsible for furthering the Caliber brand and delivering a powerful and emotional internal and external customer experience,” said Steve Grimshaw, CEO of Caliber Collisions. “Her depth of experience will further optimize our customer and teammate engagement.”
During Ms. Schaefer’s tenure at Jamba Juice she was responsible for driving brand marketing and innovation efforts through a consumer-led approach to strategy and differentiation, cementing Jamba Juice’s position as a leader in its space. Ms. Schaefer also serves on the board of Anthony’s Coal Fired Pizza.
“The collision repair industry is rapidly changing, and Caliber is at the forefront of this change,” said Ms. Schaefer. “I am excited to lead an exceptionally committed team as we further enhance Caliber’s teammate and customer experience.”
Caliber Collision’s purpose is “restoring the rhythm of your life,” including its customers, partners, clients and the communities its serves. The company consistently ranks among the highest customer satisfaction scores in the industry across more than 1,100 locations in 37 states. It is backed by private equity outfits OMERS and Leonard Green & Partners.
Serving PE-Backed Companies
Caldwell’s private equity and venture capital practice enlists a group of search consultants who share domain knowledge, relevant search experience and significant operational expertise with the firm’s private equity and venture capital clients. Many of these professionals hold firsthand knowledge of what it takes to succeed in this often challenging and always complicated environment.
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Ms. Chatfield-Taylor is managing partner of Caldwell’s private equity and venture capital practice and a member of the firm’s technology, consumer, digital and media teams. She focuses on executive-level search for high-growth technology companies, with deep expertise in B2B SaaS, social, eCommerce, gaming and other transformative technologies. Ms. Chatfield-Taylor has completed more than 50 CEO searches as well as other CXO-level assignments for her clients, with a deep passion and expertise in helping to diversify VC and PE-backed company boards and leadership teams.
She recently filled the CEO positions for Salt Lake City-based Global Access and RxWiki Inc., as well as the chief revenue officer at Spredfast and a board member at Austin-headquartered WP Engine.
“Mercedes is the foremost search professional in the high-growth technology venture capital sector today,” said John Wallace, chief executive officer of Caldwell. “Her reputation for her relentless drive, client commitment and impeccable execution precedes her. For years, Mercedes has served in an advisory capacity to a roster of top-tier venture capital and private-equity firms, assisting her clients and their portfolio companies in recruiting leaders focused on value creation. She is comfortable serving as a behind-the-scenes executive coach to early stage founders and as a trusted advisor to public company boards of directors,” he said.
Contributed by Scott A. Scanlon, Editor-in-Chief; Dale M. Zupsansky, Managing Editor; and Stephen Sawicki, Managing Editor – Hunt Scanlon Media