Randstad Sourceright Creates New Model of Total Talent Management

December 7, 2018 – Randstad Sourceright has unveiled the latest evolution of its managed service provider (MSP) offerings aimed at helping organizations manage today’s complex contingent workforce.

The new model, called “MSP Ahead,” is based on the company’s “Step>Edge>Ahead” contingent talent consulting framework. It provides an advanced contingent workforce management solution that combines human cloud platforms, talent community technologies, supply chain management, automation and satisfaction measurement to give clients unique insight into their total talent picture and offers custom-built solutions to manage flexible talent.

With the rise of the gig economy, companies are challenged to get a complete picture of their workforce, said Randstad. Freelance and contract workers are frequently siloed within various internal departments, and global organizations often employ hundreds of workers without having a management structure in place to ensure talent is being used effectively or paid properly.

“Managed services programs have typically included only contingent labor, with a focus on compliance and cost savings, but we have evolved the offering to include all types of talent, working ‘upstream’ to identify the appropriate talent pools even before a hiring need exists,” said JoAnne Estrada, global head of Randstad Sourceright’s contingent workforce strategies.

A Paradigm Shift

How companies handle their talent management strategies in the 21st century workplace matter more than just about anything. According to Dan Davenport, president of career transition leader RiseSmart, there is “a paradigm shift in how talent is moving into, within and out of an organization.” As a result, he said, “business outcomes are increasingly dependent on a company’s ability to achieve high levels of employee engagement, loyalty and trust.” Here’s some further reading from Hunt Scanlon Media.


A Look Inside Today’s Worker-Employer Relationship
According to a newly-released report by RiseSmart, there is an ‘employee relationship economy’ on the rise being driven by technology, a changing workforce and globalization. With it, HR management will increasingly need strategies to embrace a new era of ‘boomeranging’ employees.


As an integral division its talent engine, Randstad Sourceright said that it has the “people, resources and technology to manage a company’s entire workforce. Its managed service programs enhance the efficiency and visibility of an organization’s flexible talent program, including freelance, statement of work (SOW) and independent contractor workers.”

Talent Offerings

By enabling companies to better organize how work gets done, and by increasing total talent access, management and visibility, Randstad Sourceright’s advanced talent model will offer employers capabilities in:

  • Advanced workforce and talent analytics for predictive supply and demand modeling.
  • Talent advisory consulting for employment based on unique hiring manager needs.
  • Contingent worker and freelancer talent pool management supported by a leading freelancer management platform and CRM.
  • Automated search, match and chatbot technology.
  • Online video interviewing and self-service interview scheduling.
  • Full spectrum services to SOW management from procure to pay.
  • Technology and analytics to drive supply chain innovation.
  • Contingent talent branding and recruitment marketing expertise.
  • Automated hiring manager and contractor satisfaction measurement.
  • Process automation and robotics on core administrative processes.

New Addition

Randstad Sourceright has also announced the appointment of Tom Shelley as its new senior vice president of supplier management. He will lead supplier management across all lines of business in North America, as well as the company’s global supplier management strategy and operations.

Mr. Shelley is an award-winning purchasing management professional with procurement, planning & logistics, and supply chain management expertise. He has a proven track record of results – built upon nearly 17 years of experience at multi-billion dollar Fortune 500 employers – includes accountability for division profit & loss, $3 billion spends and 500 locations.

Randstad Sourceright is a global talent solutions leader, driving the talent acquisition and human capital management strategies for global employers. It empowers these companies by leveraging a human forward strategy that balances the use of innovative technologies with expert insights, supporting both organizations and people in realizing their true potential. As an operating company of Randstad N.V. — a €23.3 billion global provider of HR services — Randstad Sourceright’s subject matter experts and thought leaders around the world continuously build and evolve its solutions across recruitment process outsourcing (RPO), managed services programs (MSP) and integrated talent solutions.

Contributed by Scott A. Scanlon, Editor-in-Chief; Dale M. Zupsansky, Managing Editor; Stephen Sawicki, Managing Editor; and Andrew W. Mitchell, Managing Editor – Hunt Scanlon Media

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