August 30, 2011 – HumanConcepts, a provider of workforce decision support solutions, has named Rana Hobbs as director of customer success. Ms. Hobbs' extensive customer relationship background includes more than 15 years of experience with prominent human capital management (HCM) solution providers, including SuccessFactors, Infohrm and IDC. "We expect our customer success team to be instrumental in introducing existing HumanConcepts customers to the HumanConcepts organizational planning suite, our new SaaS platform for managing organizational change," said Luis Rivera, president. "With her proven track record in customer engagement, I expect Rana and her team to enable our customers to fully leverage our solutions to solve their unique organizational challenges. That customer success will positively influence our own rapid growth as an organization."