(Dec. 18, 2020) Playvox, the leading contact center SaaS provider of agent optimization software for quality assurance, performance management, coaching, learning, voice of the customer, and motivation today announced the addition of Chuck Krogman as senior vice president of global sales and Ana McCloud as vice president of finance.
Chuck Krogman joins as senior vice president of global sales, responsible for leading customer growth, sales productivity, market share, revenue, and cooperative partnerships.
Chuck has more than 30 years of experience in SaaS, sales, field marketing, and operations management. Prior to joining Playvox, he served as vice president of sales in the eastern region for Talkdesk where he built their eastern region from inception. Chuck has consistently been recognized as the top revenue performer and was named Talkdesk Sales Leader of the Year in 2019. He has held senior-level roles at ShoreTel (acquired by Mitel), where he was instrumental in scaling and growing the business from venture start-up to a successful initial public offering (IPO).
Ana McCloud joins as vice president of finance, responsible for the company’s budgeting, financial planning, treasury, taxes, and corporate finance. With over 13 years of experience in corporate finance and accounting, leading teams in fast-paced growing software environments, Ana has successfully led multiple merger and acquisition events for companies including MercuryGate International and Sageworks Inc.
ON Partners consultants Danny Bolger, Jake Espenlaub, and Joe Olson are proud to have partnered with Playvox on these two successful placements. View more of ON’s recent success in placing executives in key leadership roles here.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful customer service agent optimization software suite for quality assurance, performance management, coaching, learning, voice of the customer, recognition, and agent motivation. Our automated and centralized solutions integrate with popular platforms including Zendesk, Salesforce, Talkdesk, Freshdesk, RingCentral, LiveChat, Kustomer, HelpScout, Helpshift, Genesys, Slack, and Intercom. Playvox empowers agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation within hours for progressive, customer-centric organizations of all sizes.
About ON Partners
ON Partners propels an organization’s mission by building C-level and board leadership teams. Founded in 2006 by like-minded consultants as a values-driven alternative to the multi-service global firms they were leaving behind, ON delivers a better executive search experience. Named by Forbes as one of America’s Best Executive Recruiting Firms and to the Inc. 500/5000 Lists seven times, the firm is consistently ranked among the top 20 retained executive search firms in the U.S.