Steve came to FMG Leading from the hospitality industry, where he held leadership roles for nearly 2 decades at luxury hotels around the world.
He began his hospitality career with Starwood Hotels & Resorts before joining The Ritz-Carlton Hotel Company in April 2000 in Jamaica. Steve held various leadership positions at three different properties before becoming the youngest General Manager in the brand’s history at The Ritz-Carlton, Kuala Lumpur at age 29. In addition to his current market development and brand oversight responsibilities at FMG Leading, he has delivered learning programs and keynotes on service excellence, culture, and leadership to a wide range of clients.
While in Malaysia, Steve was elected to the Board of Governors of the American-Malaysian Chamber of Commerce (AMCHAM), and he has served on the Steering Committee of the U.S. Embassy-based Overseas Security Advisory Committee (OSAC). In addition, he has assisted with the pre-opening of five Ritz-Carlton properties worldwide, including The Ritz-Carlton, Doha (Qatar) and The Ritz-Carlton, Guangzhou (China).
Steve earned a Bachelor’s degree in History and Sociology from Washington and Lee University, and a Master of Science degree in Hospitality and Tourism Management from the University of Central Florida’s Rosen College of Hospitality Management.